We back Arista Slice for three years. It’s that simple.
With Arista's small, light form, any service to the instrument is reduced to a simple swap. That's why it's called Max Uptime.
Open your box and remove the new Arista module.
Swap the new Arista module with the one requiring service.
Place the swapped module back into the box, slap on the included label, and hand it off to a carrier.
Our answer to service: build a system where the impact of service on customers approaches zero. To make this work, we needed an instrument that broke the rules: designed and engineered with you in mind. Arista Slice is just that.
As soon as Arista detects a fault, Practichem is notified and starts the service process for you. No more appointments. No more phone calls. No more down time.
For three years, we perform all recommended maintenance through Max Uptime. You'll receive another Arista module when you're due for maintenance.
Under Max Uptime we will repair any malfunction or mechanical breakage that is due to a defect in our craftsmanship. That said, please don't use Arista to paint your house or to pull the perfect espresso shot.
Arista learns new things. We release new features and capabilities regularly, which are included for the first three years of Max Uptime.
Continue Max Uptime
For a small percentage of the then-cost of an Arista Slice, you can continue to take advantage of Max Uptime on a yearly basis. Remove process from your separations. Let Arista with Max Uptime help you push the boundaries of effective, efficient chromatography.