Uptime™
instrument protection

Uptime keeps your Arista instruments ready and working perfectly.

Services

Preventative maintenance

Install PM parts yourself, or schedule an instrument swap. Either way, start the right from the app.

Renewals

We don't believe in waste. Arista is designed to be renewed - brought to new condition. You receive a fully updated, clean, and validated Arista. You then return yours to us. It’s a circle of life thing.

Simple issue?

Use self help resources or chat with us. Many problems can be resolved quickly and efficiently.

Deeper troubles?

Request a renewed instrument. Starting the process takes only a moment, right in the app.

Change in needs?

Request a reconfiguration during the renewal process. You’ll be charged the current price for any additions.

Warranty

Arista is Warranted for 3 months. After that, consider an Uptime service plan to maintain Arista in tippity-top condition and ready to purify at all times.

Uptime Benefit Summary

Starter

Free

Professional

Enterprise

Term

90 days

1 year

1 year

1 year

Annual cost per instrument

Included with purchase

Included with purchase

15%

25%

Knowledgebase

Included

Included

Included

Included

Support cases

Unlimited

Unlimited

Unlimited

Unlimited

Software upgrades

Included

Included

Included

Included

Preventative maintenance

Customer purchased & installed

Customer purchased & installed

Once per year, including parts & labor

Once per year, including parts & labor

Renewal options

--

Send-in service

Advance exchange or send-in service

Advance exchange or send-in service

Renewals

Included with purchase

$3000

2 ($700)

5

Response time

Customer choice
Customer choice

Customer choice

Next business day

Shipping

Practichem pays both ways

Customer pays both ways

Customer pays both ways

Practichem pays both ways

Uptime Benefit Summary

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Renewal Options:
Advance exchange or keep yours?

Aristas get fully renewed at our sites throughout the world. Both options are priced the same.

Advance Exchange

Receive a renewed Arista right away. Send yours back for the experts to handle.

  • It’s the fastest way to get running again.
  • Keep your asset tag, and move it to the replacement instrument.

Keep Yours

Send your Arista in. We’ll completely renew it, including a thorough validation.

  • You’ll get yours back.
  • Reduces asset tag concerns.
  • This process takes longer for shipping and repair.

Preventative Maintenance

Aristas get fully renewed at our sites throughout the world. Both options are priced the same.

Send Arista in for a preventative maintenance event:

  • Replace pump heads.
  • Replace detector lamps.
  • Replace flow cells.
  • Validate instrument using factory equipment and procedures.
  • Install your own preventative maintenance kit:

  • Exchange pump heads.
  • Exchange flow cell.
  • Perform the validation procedures.
  • Renewal

    Dull knives can be sharpened. Long ago, when something didn’t work, we fixed it. Along the line, that got lost. Arista is designed to be renewed. Reuse saves money and materials.

    During renewal, each component is tested. If necessary, the component is replaced. New, or renewed, every Arista instrument shipped receives the same rigorous testing and certification.

    The details

    You want to be back to business fast. Follow along for a smooth experience.

    Clean the instrument.

    Please. Yes, your discoveries are amazing. You should keep them. Completely decontaminate Arista before returning it to us.

    Stay covered.

    We’ll remind you. If you let your service plan expire, it’s easy to get back on plan. Send in Arista for an off-coverage exchange.

    Stay focused on your research.

    Let us do the repairs. If Arista has been opened, you’ll be charged for a complete recertification, regardless of your service plan level.

    We miss Arista.

    Ship your return Arista back right away. We need to renew it for others. Late returns are charged the daily rental rate until it arrives at our service center.

    Gravity happens.

    Was Arista dropped? mishandled? Rough treatment repairs will be charged for all service plan levels.

    FAQ

    01

    Sure. You’ll start a new year at the new service level. You’ll be credited for the remaining days of the lower level, and billed for the difference.

    02

    Sure. You’ll start a new year at the new service level. You’ll be credited for the remaining days of the lower level, and billed for the difference.

    03

    Sure. You’ll start a new year at the new service level. You’ll be credited for the remaining days of the lower level, and billed for the difference.

    04

    Sure. You’ll start a new year at the new service level. You’ll be credited for the remaining days of the lower level, and billed for the difference.

    05

    Sure. You’ll start a new year at the new service level. You’ll be credited for the remaining days of the lower level, and billed for the difference.

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